At VELNOR COLLECTION, we aim to make sure your order reaches you safely and on time. Please review our shipping information below before placing your order.

1. Delivery Coverage

We currently deliver orders across Pakistan through trusted courier and delivery partners.

2. Order Processing

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

We may contact you by phone or WhatsApp to confirm your order before dispatch.

3. Delivery Time

Once your order has been dispatched, delivery usually takes approximately 2–5 business days, depending on your location and courier service.

Delivery to remote or less-accessible areas may take additional time.

Please note that delivery times are estimates and may vary due to weather, public holidays, courier delays, high order volumes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping promotions or special delivery offers.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information where available.

You can also contact us with your order number if you need an update regarding your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery charges may apply for re-shipping.

7. Delayed or Failed Delivery

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances outside our control.

If your order is significantly delayed or appears to be lost, please contact us and we will assist you in checking the shipment status with the courier.

8. Damaged Packages

If your package arrives visibly damaged, please contact VELNOR COLLECTION as soon as possible and provide photos or videos of the package and product.

For damaged, defective, or incorrect products, please refer to our Refund & Return Policy.

9. Contact Us

For questions regarding shipping, delivery, or your order, please contact us:

VELNOR COLLECTION
Email: velnorcollection@gmail.com
Phone/WhatsApp: 0315-7864398

Please provide your order number when contacting us so we can assist you more efficiently.