At VELNOR COLLECTION, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Order and purchase details

• Payment-related information

• Website browsing and interaction information

• Information you voluntarily provide through contact forms or customer support

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm and communicate about your purchases

• Provide customer support

• Respond to your questions and requests

• Improve our website, products, and services

• Prevent fraudulent or unauthorized activities

• Send order updates and important service-related notifications

• Send promotional offers and marketing communications where permitted

You may opt out of promotional communications at any time.

3. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store your complete debit or credit card details on our website.

Payment providers may collect and process your payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve your browsing experience

• Remember your preferences

• Understand website usage

• Improve our marketing and advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

• Delivery and courier partners

• Payment service providers

• Website and hosting providers

• Analytics and advertising platforms

• Customer support or technology providers

These parties may only receive information necessary to perform their services.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, website, or business.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services such as payment processors, analytics tools, social media platforms, advertising services, or other integrations.

These third parties may collect or process information according to their own privacy policies. We encourage you to review their respective privacy policies when using their services.

8. Marketing Communications

With your permission, or where otherwise permitted by applicable law, we may contact you about new products, special offers, promotions, or other updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

9. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your personal information where applicable

• Withdraw consent for certain uses of your information

• Opt out of promotional communications

To make a privacy-related request, please contact us using the details below.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Fulfilling orders

• Maintaining business records

• Resolving disputes

• Complying with legal obligations

• Protecting our legitimate business interests

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

VELNOR COLLECTION

Email: velnorcollection@gmail.com
Phone / WhatsApp: 0315-7864398