At VELNOR COLLECTION, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we’re here to help.

1. Return Eligibility

We accept return or replacement requests if:

• You received the wrong product.

• The product arrived damaged or defective.

• Your order is incomplete or an item is missing.

• The product was damaged during delivery.

To be eligible, the product must be unused and in its original packaging.

2. Non-Returnable Items

For hygiene and product-safety reasons, we generally do not accept returns or exchanges for perfumes that have been opened, used, sprayed, or altered.

We also cannot accept returns for products damaged after delivery due to misuse, improper storage, or improper handling.

3. Reporting an Issue

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of receiving your order.

Please provide:

• Order number

• Name and contact number

• Brief description of the issue

• Clear photos or videos of the product and packaging

Our team will review your request and guide you through the next steps.

4. Replacements

If your request is approved, we may offer a replacement for the affected product.

Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution.

5. Refunds

If a refund is approved, the amount will be processed according to the payment method used for your order.

For Cash on Delivery (COD) orders, we may contact you to arrange the appropriate refund method.

Shipping or delivery charges may not be refundable unless the issue was caused by an error on our part.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. If you need to cancel an order, please contact our customer support team as soon as possible.

7. Exchange Policy

We do not offer exchanges simply because you:

• Change your mind about a fragrance

• Do not prefer the scent

• Selected the wrong fragrance

We recommend reviewing the product details and fragrance information carefully before placing your order.

8. Processing Time

Once we receive your return or replacement request, our team will review the information provided and respond as soon as reasonably possible.

Approved replacements or refunds will be processed after the issue has been verified.

9. Contact Us

For questions regarding returns, replacements, refunds, or order issues, please contact us:

VELNOR COLLECTION

Email: velnorcollection@gmail.com
Phone / WhatsApp: 0315-7864398

Please include your order number when contacting us so we can assist you more quickly.