Find answers to the most common questions about VELNOR COLLECTION fragrances, orders, delivery, and returns.

About Our Fragrances

What type of fragrances do you offer?

We offer a curated selection of fragrances designed for different preferences, moods, and occasions.

How long does a fragrance last?

Fragrance longevity can vary depending on the scent, skin type, weather, and application. For the best experience, apply to pulse points such as the wrists and neck.

How should I store my perfume?

Keep your fragrance in a cool, dry place away from direct sunlight, heat, and humidity. Keeping the bottle properly stored helps maintain its quality.

Orders & Delivery

How can I place an order?

Simply choose your preferred fragrance, add it to your cart, and complete the checkout process with your delivery details.

How can I track my order?

Once your order has been dispatched, you may receive tracking information. You can use our Track Order page to check your delivery status.

How long does delivery take?

Delivery times may vary depending on your location and courier service. You’ll receive order and delivery updates when available.

Can I cancel my order?

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Returns & Refunds

Can I return a perfume?

Returns or replacements may be accepted if you receive a damaged, defective, incorrect, or incomplete order. The product must be unused and in its original packaging.

Can I return a fragrance if I don't like the scent?

We do not accept returns or exchanges simply because you change your mind or do not prefer the fragrance.

What should I do if my order arrives damaged?

Please contact us within 48 hours of receiving your order and provide your order number along with clear photos or videos of the product and packaging.

Payment

What payment methods do you accept?

Available payment methods will be displayed during checkout.